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Effective communication with others is essential to achieve results. This program improves your ability to work with colleagues to reach individual as well as common goals. Participants learn how to use active listening, communication styles and negotiation skills to gain cooperation from others and improve performance.


  • Understand the factors that influence effective communications
  • Recognize the impact of aggressive, assertive and submissive styles
  • Learn how to use negotiation skills as a basis for conflict resolution
  • Apply effective communications skills to specific challenging situations


  • How participant's goals are affected by others
  • Analysis of participant's preferred style (inventory)
  • Components of effective communication and negotiating skills
  • Case studies, individual exercises and personal action plans


  • 2 day program for Executives, Professionals or Support Personnel

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