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We all deal with others to accomplish our personal and professional goals. And, sometimes those "others" can become roadblocks to our success. This program assists participants to reach their goals with the least amount of resistance by working through a systematic approach for conflict resolution.
Results:
- Understand common approaches used to process conflict resolution
- Identify appropriate word choice to de-escalate difficult situations
- Describe and use four techniques used to stay calm in the work environment
- Apply specific skills needed to deal with irate individuals
Description:
- What pushes your buttons-how word choice affects conflict
- Common approaches to dealing with conflict and difficult situations
- Case scenarios to demonstrate ways to resolve conflict with more ease
- Action plan for dealing with challenging individuals
Delivery:
- 1 or 1/2 day program for Executives, Professionals, and Support Personnel
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